We are hiring a skilled and expert Help Desk Analyst to join our growing company. The Help Desk Analyst is responsible for providing first-level support to customers experiencing technical difficulties with their computer hardware or software.
They will work with customers to identify and resolve the issue and, if necessary, escalate it to the next level of support. The ideal candidate for this position will have excellent customer service skills, experience working in a help desk environment, and strong problem-solving skills.
Help Desk Analyst Duties & Responsibilities:

• Resolving technical problems with computers or software
• Responding to customer queries by phone, email, or chat
• Installing and configuring software and hardware
• Updating and maintaining records of customer enquiries
• Troubleshooting system errors and network issues
• Working as part of a team to solve complex technical problems
• Providing step-by-step instructions to customers
• Logging customer interactions and tracking resolution progress
• Sending more complicated issues to support personnel at a higher level

Help Desk Analyst Requirements:

• High school diploma or equivalent
• Two years of customer service experience in a technology environment
• Knowledge of Microsoft Office365, Windows 10, and Apple iOS
• Strong verbal and written communication skills
• Having the capacity to work both independently and collaboratively as part of a team
• Proven problem-solving abilities
• Ability to work in a fast-paced environment
• Ability to be organized and efficient